Clear headings and reading order
Pages are organized with descriptive headings and semantic sections intended to support visual scanning and assistive technology.
Website Access and Assistance
Accessibility at Langley Garage Doors
We want visitors to be able to understand our garage door information, review local service options and contact us using a method that works for them.
Accessibility is an ongoing process. We use recognized accessibility practices, including WCAG 2.2 guidance, as a reference when improving website structure, navigation, forms, mobile layouts and content.
If a page, form or feature prevents you from getting information or requesting help, contact us directly. You do not need to complete an online form before asking for assistance.
Email: [email protected]
Keyboard-friendly navigation
Readable page structure
Mobile access
Alternative contact methods
Our commitment
Access should not depend on one device or contact method
Our goal is to reduce barriers for people using screen readers, keyboard navigation, voice input, magnification, high-contrast settings, mobile devices and other assistive technologies.
We also aim to make information easier to understand through clear headings, descriptive links, plain language, logical reading order and contact options that do not rely only on visual cues.
This statement describes our accessibility goals and feedback process. It is not a claim that every page, document or third-party feature has completed a formal accessibility audit.
Website Accessibility Practices
What we consider when improving the website
Website accessibility involves both technical code and the practical experience of completing common tasks.
Visible focus and usable links
Interactive elements should be reachable without a mouse and show a clear visual focus indicator when selected.
Contrast, resizing and reflow
Text and controls are designed for readable contrast and responsive layouts that remain usable on smaller screens and at increased zoom.
Alternative text for meaningful images
Informative images should include useful text alternatives, while decorative images should not create unnecessary screen-reader noise.
Clear labels and instructions
Forms should use understandable field labels, helpful instructions and error messages that explain how to correct a problem.
Reduced-motion preferences
Non-essential animation and movement should be limited, with reduced motion respected where the visitor’s device requests it.
Alternative Ways to Reach Us
You do not have to use an inaccessible form
Choose the method that is most practical for your communication and access needs.
Contact us by phone
Call when navigating the website or submitting a form is difficult. Explain whether you need service, an estimate or help accessing information.
Call +1 (844) 822-2211Contact us by email
Email the page address, the information you need and the format or communication method that would be easier to use.
Send an accessibility emailUse the contact page
Use the general contact page for accessibility feedback, service questions or help completing another website task.
Open the contact page
Report an Accessibility Barrier
What information helps us investigate?
Share only what you are comfortable providing. A short description is enough to begin reviewing the issue.
Do not send passwords, payment information, garage access codes or other sensitive details in an accessibility report.
01
The page or feature involved
Include the page title, page address or the name of the form,
button, menu, document or feature you were trying to use.
02
The task you were trying to complete
For example, reading a guide, checking a service area, booking
service, requesting an estimate or submitting a question.
03
What happened
Describe missing information, a keyboard trap, unreadable text,
an unlabeled field, a button that did not work or another barrier.
04
Your device or technology
When useful, mention the browser, phone or computer, screen reader,
magnification tool, voice input or keyboard method being used.
05
What would help
Tell us whether you need the information by phone, email, plain
text or another reasonably available format.
06
How you prefer to be contacted
Provide a phone number or email only when you would like a direct
response about the request.
Access Across Langley
Local service information should work across different situations
Visitors may be contacting us from Langley City, a Township neighbourhood, a strata property, an established detached home or a rural garage where mobile connectivity and property access differ.
Mobile-first access
Many service requests begin from a phone beside a garage door. Key information and contact options should remain usable on small screens.
Langley City and Township addresses
Visitors should be able to confirm local coverage without needing detailed knowledge of municipal or neighbourhood boundaries.
Strata and shared-access properties
Booking details may need to include property-management contacts, visitor parking, shared lanes or building-access instructions.
Rural and detached garages
Phone or email contact can provide an alternative when connection quality makes forms, uploads or interactive features difficult.
Review current local coverage on the garage door service areas page.
Alternative Access to Information
Ask for help with website content or service information
When website content is not usable in its current form, contact us and identify the information you need. We will review whether it can be provided through a reasonably available alternative.
This may include explaining a page by phone, sending key information in the body of an email, helping complete a booking request or directing you to a simpler service path.
Response options can depend on the content, available technology and the nature of the request.
Website information explained by phone
Important text included directly in an email
Assistance identifying the correct service page
Help submitting a service or estimate request
Clarification of service-area or scheduling information
Known limitations
Some content may rely on third-party systems
Parts of the website may use externally provided forms, maps, embedded media, payment tools, scheduling tools, plugins or other third-party services. Their accessibility may not be fully controlled by Langley Garage Doors.
Older pages or uploaded documents may also contain issues that have not yet been identified. If a third-party feature or document creates a barrier, contact us so we can review the available alternative and record the issue for improvement.
Automated testing can identify some technical problems, but it does not replace keyboard, screen-reader, zoom, mobile and real-user testing.
Accessibility assistance and urgent garage door safety
When a garage door is off its tracks, hanging unevenly, supported by a loose cable, stuck open or trapping a vehicle, call rather than relying only on a website form.
Keep people, children, pets and vehicles away from an unstable door. Do not touch springs, cables, drums or bottom brackets. Call +1 (844) 822-2211 and explain both the access need and the current door position.
Accessible Service Paths
Go directly to the information or action you need
These links provide direct access to common service, planning and website-policy pages.
Accessibility FAQ
Questions about accessing the website and contacting us
These answers explain alternative contact methods, feedback, assistive technology and online-form access.
How can I report an accessibility problem?
Use the contact page, email [email protected] or call +1 (844) 822-2211. Include the page or feature, the task you were trying to complete and what happened.
Do I have to use the online form?
No. You may call or email when a website form is difficult or impossible to use.
Can someone help me submit a service request?
Yes. Contact the team and explain the garage door issue, service address and preferred contact method. You do not need to diagnose the failed component yourself.
Can I request website information in another format?
Contact us with the page or information you need and describe the format that would be more usable. Available alternatives depend on the content and request.
Does this website claim full WCAG 2.2 conformance?
No formal conformance claim is made on this page. WCAG 2.2 is used as a reference for ongoing design, content, testing and improvement.
Can the website be used with a keyboard?
Navigation and interactive controls are intended to be usable by keyboard. Report the page and control involved if focus becomes trapped, invisible or cannot reach an important feature.
Can I enlarge the text?
The layout is designed to respond to browser zoom and smaller screens. Report any page where text overlaps, becomes hidden or requires difficult horizontal scrolling.
What should I do if an embedded form is inaccessible?
Use the phone, email or general contact page instead. Mention the form involved so the barrier can be reviewed.
Should I include information about my disability?
No diagnosis or personal medical information is required. Describe the barrier, task, technology being used and the assistance that would help.
How do I request urgent garage door help without using the website?
Call +1 (844) 822-2211 and state the property location, current door position and whether the garage is unsecured or a vehicle is trapped.
Tell us when the website creates a barrier
Share the page, task and problem you encountered. You may also tell us which contact method or alternative format would be easier for you to use.
Accessibility statement last updated: July 2, 2026.
Report a website barrier
Email accessibility feedback
Call +1 (844) 822-2211
Please do not include passwords, payment information or garage access codes in an accessibility report.